Government

Today we must provide the citizens with information public services faster as possible, and ensure their responses, through the website and/or social networks.

The incorporation of texts, photos and videos in an easy and intuitive way through any digital channel, without having to contact the Contact Center service, increases the positive user experience. We provide modern technologies with robust Knowledge Base tools that allows both customers and service agents to have the right information for troubleshooting.

Today, the virtual assistants can understand what the user usually says through natural language capabilities, that is, programs designed to assign certain meanings to spoken or written words. At IQtek, as part of our offer, we have Artificial Intelligence technologies that allow us to develop enterprise chat bots’ solutions.

From advanced natural language applications whose algorithms recognize the intention to search for information on any digital channel, to provide faster and more accurately appropriate response to the required information or to refer to a Chatbot requests for information that in real time its customers may have of their products, services and / or processes in an omnichannel way (Web, Mobile, social networks) without having to use a service agent. Likewise, implement more advanced dialog models in which a virtual agent meets the general and transactional information needs of its customers such as the consultation of balance, product requests, complaints, transfers, payments, among others allowing to manage if required, hybrid scheme of assistance with agents of your contact center and the virtual agent.

These innovative technologies will allow us to take over repetitive operations that are time-consuming and thus become your digital workforce.

These Bots have the capabilities to interact with rules that allow you to automate the prosyand interact with anysystem. Cognitive capabilities can be implemented to empower these software robots using Machine learning for semi-structured processes that need a decision-making.

In addition, analytical tools are offered to monitor the efficiency of automated processes.

We have the most complete suite of cloud analytics products on the market, allowing us to offer functionalities ranging from data-friendly visualization and manipulation, to the use of Big Data tools for structured and unstructured data analysis, which allow governance institutions to analyze configured business indicators quickly and from any device.

We represent leading and innovative companies in digital authentication which allows to incorporate into the processes facial and voice biometrics authentication for the use of digital and/or telephone channels for government institutions, allowing to streamline the process of digital Onboarding to different services and secure person identity.

We also provide “Mobile Tokens” solutions, which allow the generation of a single password for the realization of financial transactions and add double factor of security the citizens transactions without the needs of physical equipment.

We offer the most complete ERP suite in the cloud, which will increase the operational efficiencies required by insurance companies, to modernize their administrative and financial processes, all through a modern interface, available from any device (Desktop, Tablet and /or cellular) creating a friendly, easy-to-use working environment with operational best practices incorporated in the processes of purchasing, inventory, treasury, accounts payable, accounts receivable, fixed assets and accounting.