Managed services ensure the operation of the customer’s platform by delegating management and allowing the customer to maintain their business focus.
Smart management
Benefits of Managed Services
Preventive Maintenance
Ensuring the good health of the system
Assets Management
Asset Inventory, Warranty Services, Version Control
Monitoring and alerts
Continuous Monitoring, Alert Management, Alert Escalation
Reports
Executive Reports, Request Reports, Goal Reviews and Improvement Planning
Troubleshooting
Support for users 24/7/365, Direct contact with the manufacturer
Change control
SLA for change requests
